LDI Integrated Pharmacy Services administers the Prescription Drug Benefit Program for Wabash. LDI's skilled pharmacy health care team consists of Clinical Pharmacists, Pharmacy Technicians and Customer Care Representatives all committed to providing the safest, most cost-effective and reliable pharmacy benefits and services to our members.
Contact LDI directly to discuss your prescription benefits by calling the Customer Care Call Center at (866) 516-3121. LDI Customer Care Representatives are available 24 hours a day, seven days a week to provide the best possible service to Wabash members.
Participating Pharmacies: LDI has over 63,000 pharmacies in their network. You may contact LDI directly or refer to their website at www.LDIRx.com to determine if an independent pharmacy participates in the network. You will be required to present your ID card to the pharmacist to update your record. Contact Wabash if you need a new or replacement ID card.
Mail Order Prescriptions: LDI offers a convenient mail order program delivering medications safely to your door in confidential, secure packaging. Prescriptions are filled directly from LDI's own on-site pharmacy within 24 hours of prescription receipt. LDI's mail order program is ideal for medication you take on a regular basis. You can order your prescriptions through the Mail Order Service by phone, mail or online. Additional information on the LDI mail order program is available at www.LDIRx.com.
Specialty Medications: Working with your healthcare provider, LDI administers a comprehensive, patient-centered specialty medication pharmacy program that focuses on early intervention, medication compliance and prevention of complications, improving quality of care while managing health care costs. Specialty medications are high-cost oral, injected, infused or inhaled medications that are either self-administered or administered by a healthcare provider and used or obtained in either an outpatient or home setting. Specialty medication and high cost injectables require pre-authorization by American Health Holdings - phone 866-458-4057. If you are currently receiving specialty medications and have not been contacted by LDI, please have your provider call LDI Pharmacy Services at 1-877-705-0111 to ensure there is no lapse in your medication.
Wabash offers an imported mail order drug program for brand name drugs without a generic equivalent available in the United States. Direct Prescription Service in Winnipeg, Manitoba will fill your prescriptions and ship them right to your door. Direct Prescription Service is a Canadian licensed retail, mail and internet pharmacy with over 30 years of pharmaceutical experience. Click on Pharmacy Form.PDF. (To view and print out this form you need to have Adobe Acrobat Reader installed on your computer. It is a free download and you may download it by following this link.) Complete the Pharmacy Form and submit it with your valid prescription (or a copy) signed by a licensed physician by either:
Expect a representative from Direct Prescription Services to respond within four hours of receiving your order. A representative will confirm your order before it is reviewed by a pharmacist and a physician. They will either approve your prescription or request more information from you or your physician. Once approved, your medication will be shipped to you. A maximum of a 90-day supply of prescription medication may be shipped at one time. Please allow up to 21 days from the day of ordering for the shipment to reach you. The shipment may arrive in as little as 7-10 days but due to the uncertainty of overseas delivery, we recommend ordering early to make sure that you don't run out of your medication.
You may call and cancel your order at any time up until the day it is shipped. Due to Canadian law, an order cannot be cancelled once it is shipped. You may order a refill of your medication(s) by phone or by fax/mail. Once the refills on your prescription have run out, you will need to submit a new prescription to Direct Prescription services. A prescription request form is enclosed for your convenience.
Please have your valid prescription signed by a licensed physician and credit card billing information available when you place your order. Indicate your preferred method of payment and provide Direct Prescription service with the billing information. Choose either: MasterCard, VISA or include a Certified Check or Money Order made out to "Direct Prescription Service". Personal checks or postal money orders are not acceptable. Shipping charges remain at $16.00 USD per shipment. Two or more customers living in the same household may request that their orders be shipped together.
The goal of Direct Prescription Service to get your medications processed within 14 business days, plus 7-21 business days for shipping. This process will be delayed if:
a. Your doctor or pharmacy has to be contacted to get a copy of the prescription
b. Your billing information is inaccurate or incomplete. Always ensure that you copy down your credit card information accurately, and ensure that all the fields are completed when filling in our on-line forms
c. Your credit card company denies the purchase because it is from a foreign company. Sometimes as a security measure, credit card companies will deny purchases that are made in a foreign country if they can tell that you haven't traveled there recently. It helps if you are able to speak to your credit card company to let them know that a purchase from Canada or another foreign country will be going through on your credit card, so that they will know to permit this purchase.
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